Withdrawal and refund policy

Under EU and Spanish consumer law you may withdraw from an online purchase within 14 days without giving a reason.

Programmes are digital content. When you enrol, you expressly ask us to give you immediate access and acknowledge that you lose the right of withdrawal once access begins (article 103(m) RDL 1/2007). Access begins when your enrolment opens after payment.

You did not give the request for immediate access, or your enrolment has not opened yet.

You were charged twice or charged an incorrect amount.

A technical failure on our side prevents you from accessing the programme and we cannot fix it within a reasonable time.

The programme materially differs from its description.

Email support@orygent.net from the address of your account with your name and the programme. We confirm receipt and refund to the original payment method within 14 days, without any fee.

Outside these cases, payments are not refunded once access has started. Extension Packs are not refundable after the extra time has been applied.

If a card payment is disputed (chargeback) while the enrolment is active, the enrolment is locked until the dispute is resolved. If an enrolment is locked for a serious integrity breach under the Academic Integrity policy, no refund is due for the period already used. These rules do not affect your statutory rights.